Getting help

If any content in this website has raised difficult emotional issues for you, and you would like to talk to a support person, please contact: Lifeline Aotearoa on: 0800 543 354
You may also contact the following independent bodies:
the Children’s Commissioner
the Ombudsman 
the Privacy Commissioner 
the Human Rights Commission 
the Health and Disability Commissioner 
the New Zealand Police (if you think a crime has occurred)
the Social Worker Registration Board (for complaints relating to Registered Social Workers).
If you were abused in a school and were not in state care at the time, several other processes are also available: 
If you were abused in a school at any time or at a Residential Special School run by the Department of Education before 1989, you can make a claim. The Ministry of Education will work with you and will investigate and resolve your claim. Contact the Learning Support Information Line (0800 622 222, option 4), email Historic.Claims@education.govt.nz, or write to Historic Claims, Sector Enablement and Support, Ministry of Education, PO Box 1666, Wellington 6140. 
Alternatively, you can make a complaint to the Office of the Ombudsman, http://www.ombudsman.parliament.nz/contact-us 
If your complaint is about a teacher, you can contact the Education Council, https://educationcouncil.org.nz/content/reporting-concern

If any content in this website has raised difficult emotional issues for you, and you would like to talk to a support person, please contact: Lifeline Aotearoa on: 0800 543 354

  • To make a claim or find out more about the Ministry of Social Development historic claims process, please get in touch by:
    • calling 0800 631 127 to speak with an experienced social work advisor in the claims resolution team 
    • email: claimsresolution@msd.govt.nz 
    • writing to the Claims Resolution team, Ministry of Social Development, PO Box 1556, Wellington 6140.
  • Sometimes you might have questions about your time in care about why some decisions were made or why certain things happened. You can contact the Ministry of Social Development to talk this through before you decide if you want to make a claim.
  • If you were recently (after 31 December 2007) in the care of the Chief Executive of Oranga Tamariki (or its predecessor agency, Child, Youth and Family) OR you are still are in care, you are able to…
  • report concerns through the Oranga Tamariki Contact Centre by calling 0508 FAMILY (326 459)
  • access the Oranga Tamariki feedback and complaints process to raise concerns, through a letter, in person, over the phone or online at: https://www.orangatamariki.govt.nz/contact-us/feedback-and-complaints/
  • access the residential grievance process called Whaia Te Maramatanga, if you are currently staying in a residential facility run by Oranga Tamariki
  • talk to your lawyer
  • speak to your social worker or another trusted adult
  • speak to VOYCE – Whakarongo Mai to be connected with an advocate: call 0800 4VOYCE (486923) or visit: https://www.voyce.org.nz/contacts/new 

You may also contact the following independent bodies:

  • the Children’s Commissioner
  • the Ombudsman 
  • the Privacy Commissioner 
  • the Human Rights Commission 
  • the Health and Disability Commissioner 
  • the New Zealand Police (if you think a crime has occurred)
  • the Social Worker Registration Board (for complaints relating to Registered Social Workers).

If you were abused in a school and were not in state care at the time, several other processes are also available: 

  • If you were abused in a school at any time or at a Residential Special School run by the Department of Education before 1989, you can make a claim. The Ministry of Education will work with you and will investigate and resolve your claim. Contact the Learning Support Information Line (0800 622 222, option 4), email Historic.Claims@education.govt.nz, or write to Historic Claims, Sector Enablement and Support, Ministry of Education, PO Box 1666, Wellington 6140. 
  • Alternatively, you can make a complaint to the Office of the Ombudsman, http://www.ombudsman.parliament.nz/contact-us 
  • If your complaint is about a teacher, you can contact the Education Council, https://educationcouncil.org.nz/content/reporting-concern

If you were abused while admitted to a hospital and were not in state care at the time:

If you were abused in a prison or penal institution

  • If you are now in the community, please make contact with the NZ Police directly. 
  • If you are presently in prison, you can tell a member of Corrections staff who will take you through the appropriate process depending on the nature of the complaint.