Getting help

If any content in this website has raised difficult emotional issues for you, and you would like to talk to a support person, please contact: Lifeline Aotearoa on: 0800 543 354
You may also contact the following independent bodies:
the Children’s Commissioner
the Ombudsman 
the Privacy Commissioner 
the Human Rights Commission 
the Health and Disability Commissioner 
the New Zealand Police (if you think a crime has occurred)
the Social Worker Registration Board (for complaints relating to Registered Social Workers).
If you were abused in a school and were not in state care at the time, several other processes are also available: 
If you were abused in a school at any time or at a Residential Special School run by the Department of Education before 1989, you can make a claim. The Ministry of Education will work with you and will investigate and resolve your claim. Contact the Learning Support Information Line (0800 622 222, option 4), email Historic.Claims@education.govt.nz, or write to Historic Claims, Sector Enablement and Support, Ministry of Education, PO Box 1666, Wellington 6140. 
Alternatively, you can make a complaint to the Office of the Ombudsman, http://www.ombudsman.parliament.nz/contact-us 
If your complaint is about a teacher, you can contact the Education Council, https://educationcouncil.org.nz/content/reporting-concern

If any content in this website has raised difficult emotional issues for you, and you would like to talk to a support person, below is a list of some of the telephone helplines or services that offer support, information and help. All services are free.

 

  • Need to talk? https://1737.org.nz/ Free call or text 1737 any time for support from a trained counsellor
  • Depression Helpline https://depression.org.nz/ 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
  • Alcohol and Drug Helpline https://alcoholdrughelp.org.nz/ 0800 787 797 or online chat for people dealing with an alcohol or other drug problem; 10 am to 10 pm)
  • OUTline NZ http://www.outline.org.nz/ 0800 688 5463 (OUTLINE) provides confidential telephone support for sexuality or gender identity issues; 9 am to 9 pm weekdays, and 6 pm to 8 pm weekends)