If any content in this website has raised difficult emotional issues for you, and you would like to talk to a support person, please contact: Lifeline Aotearoa on: 0800 543 354
- To make a claim or find out more about the Ministry of Social Development historic claims process, please get in touch by:
- calling 0800 631 127 to speak with an experienced social work advisor in the claims resolution team
- email: email@example.com
- writing to the Claims Resolution team, Ministry of Social Development, PO Box 1556, Wellington 6140.
- Sometimes you might have questions about your time in care about why some decisions were made or why certain things happened. You can contact the Ministry of Social Development to talk this through before you decide if you want to make a claim.
- If you were recently (after 31 December 2007) in the care of the Chief Executive of Oranga Tamariki (or its predecessor agency, Child, Youth and Family) OR you are still are in care, you are able to…
- report concerns through the Oranga Tamariki Contact Centre by calling 0508 FAMILY (326 459)
- access the Oranga Tamariki feedback and complaints process to raise concerns, through a letter, in person, over the phone or online at: https://www.orangatamariki.govt.nz/contact-us/feedback-and-complaints/
- access the residential grievance process called Whaia Te Maramatanga, if you are currently staying in a residential facility run by Oranga Tamariki
- talk to your lawyer
- speak to your social worker or another trusted adult
- speak to VOYCE – Whakarongo Mai to be connected with an advocate: call 0800 4VOYCE (486923) or visit: https://www.voyce.org.nz/contacts/new
You may also contact the following independent bodies:
- the Children’s Commissioner
- the Ombudsman
- the Privacy Commissioner
- the Human Rights Commission
- the Health and Disability Commissioner
- the New Zealand Police (if you think a crime has occurred)
- the Social Worker Registration Board (for complaints relating to Registered Social Workers).
If you were abused in a school and were not in state care at the time, several other processes are also available:
- If you were abused in a school at any time or at a Residential Special School run by the Department of Education before 1989, you may be able to access the Ministry of Education’s historic claims process.
- Please contact the Learning Support Information Line (0800 622 222, option 4), email Historic.Claims@education.govt.nz, or write to Historic Claims, Sector Enablement and Support, Ministry of Education, PO Box 1666, Wellington 6140 to make a claim or to find out more about the historic abuse claims process
- If you are not happy with the response from the Board, or the school is now closed, you can contact your local Ministry of Education office for support and advice. Contact details are available here: http://education.govt.nz/ministry-of-education/regional-ministry-contacts/. Alternatively, you can make a complaint to the Office of the Ombudsman, http://www.ombudsman.parliament.nz/contact-u
- If your complaint is about a teacher, you can contact the Education Council, https://educationcouncil.org.nz/content/reporting-concern
- The Council advises complainants to contact the school in the first instance. If a school or early childhood service believes a teacher could be guilty of serious misconduct they have a legal obligation to report this to the Council
If criminal activity is involved, you can go straight to the police.
If you were abused while admitted to a hospital and were not in state care at the time:
- You may wish to contact the patient advocacy service. This service offers support, advice and assistance for people who are unhappy with the health services they or others have received. The Advocacy Service can be contacted on Freephone: 0800 555 050 or by email firstname.lastname@example.org.
- If you were abused while being treated under the Mental Health Act you may contact a District Inspector. A list of District Inspectors is on the Ministry of Health’s website (www.health.govt.nz). You can find it by entering the words ‘district inspector list' in the search bar on the front page.
- Anyone can make a complaint to the Ministry of Health about problems or concerns with a service funded by disability support services. For more information see: http://www.health.govt.nz/your-health/services-and-support/disability-services/more-information-disability-support/contact-disability-support-services
If you were abused in a prison or penal institution
- If you are now in the community, please make contact with the NZ Police directly.
- If you are presently in prison, you can tell a member of Corrections staff who will take you through the appropriate process depending on the nature of the complaint.